The Client's Expertise

Although most clients may not be computer savvy, they are all familiar with their respective ``business''. In this context, ``business'' simply means ``whatever activities that need to be handled by an information system.'' The knowledge to conduct business is sometimes called ``domain specific knowledge'', and the client acts as a ``domain specific expert''.

A systems analyst cannot assume a client's ability to put everything about conducting his/her/their business in writing. Often enough, especially with larger organizations, there are operation manuals and other document to help a client explain how business is conducted. Other times, what is written may not be what is practiced. It is the responsibility of a systems analyst to inquire a client to clarify points.